.tickets-shell h1 {
  font-size: clamp(2rem, 4vw, 3.4rem);
}

.tickets-tabs {
  margin-top: 24px;
}

.two-column {
  display: grid;
  grid-template-columns: minmax(340px, .95fr) minmax(0, 1.25fr);
  gap: 18px;
}

.stack-form {
  display: flex;
  flex-direction: column;
  gap: 15px;
  align-self: start;
}

.stack-form label > span:first-child {
  display: block;
  color: var(--muted);
  font-size: .88rem;
  margin-bottom: 7px;
}

.stack-form label small {
  display: block;
  color: var(--muted);
  margin-top: 6px;
  line-height: 1.4;
}

.compact-select {
  min-height: 44px;
  border: 1px solid var(--border);
  border-radius: 11px;
  padding: 8px 10px;
  background: rgba(0,0,0,.18);
  color: var(--text);
}

.question-rows,
.type-rows {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 10px 0;
}

.question-row {
  display: grid;
  grid-template-columns: minmax(0,1.6fr) 130px auto auto;
  gap: 8px;
  align-items: center;
}

.type-row {
  display: grid;
  grid-template-columns: 72px minmax(120px,.8fr) minmax(160px,1.2fr) minmax(130px,.9fr) auto;
  gap: 8px;
  align-items: center;
}

.emoji-input {
  text-align: center;
}

.compact-check {
  white-space: nowrap;
}

.button.mini {
  min-height: 38px;
  padding: 7px 10px;
}

.ticket-list,
.management-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 16px;
}

.ticket-card,
.management-card {
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 14px;
  background: rgba(0,0,0,.12);
}

.ticket-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.ticket-copy {
  display: flex;
  flex-direction: column;
  gap: 5px;
  min-width: 0;
}

.ticket-copy span {
  font-size: .82rem;
}

.management-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}

.ticket-dialog {
  width: min(820px, calc(100% - 24px));
  max-height: 86%;
  border: 1px solid var(--border);
  border-radius: 18px;
  padding: 0;
  color: var(--text);
  background: var(--panel);
}

.ticket-dialog::backdrop {
  background: rgba(0,0,0,.75);
}

.dialog-inner {
  padding: 20px;
}

.answer-list,
.note-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 16px;
}

.answer-card,
.note-card {
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 11px;
  background: rgba(0,0,0,.12);
}

.answer-card p,
.note-card p {
  margin: 6px 0 0;
  white-space: pre-wrap;
}

.notes-section,
.transcript-section {
  margin-top: 20px;
  padding-top: 18px;
  border-top: 1px solid var(--border);
}

.note-form {
  display: grid;
  grid-template-columns: minmax(0,1fr) auto;
  gap: 9px;
  margin-top: 10px;
}

.transcript-box {
  max-height: 320px;
  overflow: auto;
  white-space: pre-wrap;
  word-break: break-word;
  background: #0c0910;
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 12px;
  color: #ded7e8;
  margin-top: 12px;
  font-size: .82rem;
  line-height: 1.45;
}

@media (max-width: 980px) {
  .two-column {
    grid-template-columns: 1fr;
  }

  .type-row {
    grid-template-columns: 70px 1fr;
  }

  .type-row > :nth-child(3),
  .type-row > :nth-child(4),
  .type-row > :nth-child(5) {
    grid-column: 1 / -1;
  }
}

@media (max-width: 680px) {
  .question-row {
    grid-template-columns: 1fr;
  }

  .ticket-head {
    flex-direction: column;
  }

  .note-form {
    grid-template-columns: 1fr;
  }
}


.staff-role-add {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) auto;
  gap: 10px;
  margin: 18px 0;
}

.permission-grid {
  display: grid;
  grid-template-columns: minmax(180px, 1.5fr) repeat(4, minmax(70px, .55fr)) 90px;
  gap: 10px;
  align-items: center;
}

.permission-head {
  padding: 0 12px 8px;
  color: var(--muted);
  font-size: .78rem;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.staff-role-rows {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.permission-row {
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 11px 12px;
  background: rgba(0,0,0,.12);
}

.permission-row input[type="checkbox"] {
  width: 20px;
  height: 20px;
  justify-self: center;
}

.permission-empty {
  border: 1px dashed var(--border);
  border-radius: 12px;
  padding: 15px;
}

.staff-save-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  margin-top: 18px;
}

@media (max-width: 820px) {
  .permission-head {
    display: none;
  }

  .permission-grid {
    grid-template-columns: 1fr repeat(4, 52px);
  }

  .permission-row .button {
    grid-column: 1 / -1;
  }

  .staff-save-row {
    align-items: stretch;
    flex-direction: column;
  }
}

@media (max-width: 620px) {
  .staff-role-add {
    grid-template-columns: 1fr;
  }

  .permission-grid {
    grid-template-columns: 1fr repeat(2, 60px);
  }

  .permission-row > :nth-child(4),
  .permission-row > :nth-child(5) {
    margin-top: 8px;
  }
}